EndoNurse magazine is a great resource for surgical equipment repair news and information.
Recently, the magazine asked industry professionals what endoscopy nurses and technicians should know about equipment repair. Among those professionals was Derek Lashua, marketing director for IMS Instruments.
Below are some of the questions featured in the article:
What should endoscopy providers look for in an equipment repair company?
Derek explains the importance of reputation and recommends evaluating prospective repair vendors based on their performance record and reliability. Some of the factors to determine how reputable the vendor is include: referrals, experience and years-in-business, GPO and government contracts, quality certifications and overall range or repair capabilities. Don’t forget to seek out customer testimonials.
Please provide general guidelines for how users can prolong equipment life.
Derek suggests asking vendors what their warranties are? Get the vendor’s warranty in writing. Are loaners available? Also, find out what kind of guarantee is offered. Customer and vendor relationships can make the difference when it comes to backing a complete satisfaction guarantee.
Derek also emphasizes to always follow proper care and handling practices, along with OEM reprocessing guidelines. Prolonging the life of equipment begins with proper care, cleaning and handling. Failure to properly care for surgical equipment can result in costly expenses.
Read more surgical instrument repair tips and information.