Any return must be assigned an RMA (Return Authorization Number) before it can be processed. Please contact a Customer Service Representative for return authorization. Returned merchandise will not be processed without an RMA#.
Customers have 30 days from date of purchase to return an item for full credit.
•Item must be in unused condition and in the original packaging. Sterilized, taped, modified or abused
items cannot be returned for credit.
•Customer is responsible for returning item(s) to IMS. IMS will issue UPS Call Tags and
merchandise return labels if the return is a result of IMS' mishandling (shipping error, etc.).
•Credit will be applied to original method of payment for the order.
After 30 days the following restocking fees apply:
•After 30 days 25% restocking fee
•After 45 days 50% restocking fee
No returns accepted after 60 days.
Custom-made, modified, color-coded, etched, and specially source instruments are non-returnable.
In the event of a defective product, product must be reported to IMS within 10 days of receipt of goods or claim will not be honored.
Please contact an IMS Customer Service Representative with any questions. Thank you.
3316 Second Avenue North
Birmingham, AL 35222