VP, Chief Customer Advocate
Have a Problem?
I am Matt Rudolph and I can fix your problem.
I have worked for 16 years at IMS in the
capacities of Sales, Education and a member
of the Senior Leadership Team.
As Chief Customer Advocate and Vice President,
my job is to retain customers, fix problems
and make your IMS experience great.
Please let me know how I can help.
To reach me:
Cell: (330) 714-9088
Thank you, I appreciate your business.
Vice President & Chief Customer Advocate
For more surgical instrument information, please call a customer care representative at (800)783-9251 or contact us via email.
"To Matt Rudolph of Spectrum:
Thank you from the bottom of my heart for your involvement with the Medical Mission’s surgical trip to Bombardapolis, Haiti, April 8 - April 20, 2010. With your help we were able to perform 25 surgeries, including one emergency C-section! Fourteen of those procedures were hernias. We operated on seven children." [read more]
"I had a major problem with UPS losing my package (delivered to wrong building) and I could not get any help. Matt stepped up and shipped me all new instruments while UPS figured things out."
Dr. G. Indiana
"I had a scope that was not correct and I could not understand why the scope was viewing the sheath. I contacted Matt and he had a scope expert on the phone with me in 15 minutes. Wow, that’s service!"
"My clipper blades were damaged in shipping and IMS still replaced them. Matt Rudolph got things done"
"Thanks for your easy warranty-you guys are great!"