Inspecting Surgical Instruments
A comprehensive textbook
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A IMS partner and subsidiary of STERIS Corp.


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Customer Service

Return Policies

Any return must be assigned an RMA (Return Authorization Number) before it can be processed.  Please contact a Customer Service Representative for return authorization.  Returned merchandise will not be processed without an RMA#. Customers have 30 days from date of purchase to return an item for full credit.
  • Item must be in unused condition and in the original packaging.  Sterilized, taped, modified or abused items cannot be returned for credit.
  • Customer is responsible for returning item(s) to Spectrum.  IMS will issue UPS Call Tags and merchandise return labels if the return is a result of Spectrum's mishandling (shipping error, etc.).
  • Credit will be applied to original method of payment for the order.
After 30 days the following restocking fees apply:

•After 30 days    25% restocking fee
•After 45 days    50% restocking fee

No returns accepted after 60 days.

Custom-made, modified, color-coded, etched, and specially sourced instruments are non-returnable.

In the event of a defective product, product must be reported to IMS within 10 days of receipt of goods or claim will not be honored.

Please contact a IMS Customer Service Representative with any questions.  Thank you.

(800)783-9251
E-mail:  sales@spectrumsurgical.com

IMS
3316 Second Avenue North
Birmingham, AL 35222


Shipping Policies

All orders are shipped via UPS ground service.