Return Policies

Any return must be assigned an RMA (Return Authorization Number) before it can be processed.  Please contact a Customer Service Representative for return authorization.  Returned merchandise will not be processed without an RMA#. Customers have 30 days from date of purchase to return an item for full credit.

• Item must be in unused condition and in the original packaging.  Sterilized, taped, modified or abused items cannot be returned for credit.
• Customer is responsible for returning item(s) to Spectrum.  Spectrum will issue UPS Call Tags and merchandise return labels if the return is a result of Spectrum's mishandling (shipping error, etc.).
• Credit will be applied to original method of payment for the order.

After 30 days the following restocking fees apply:

•After 30 days    25% restocking fee
•After 45 days    50% restocking fee

No returns accepted after 60 days.

Custom-made, modified, color-coded, etched, and specially sourced instruments are non-returnable.

In the event of a defective product, product must be reported to Spectrum Surgical within 10 days of receipt of goods or claim will not be honored.

Please contact a Spectrum Customer Service Representative with any questions.  Thank you.

800-444-5644
E-mail:  sales@spectrumsurgical.com

Spectrum Surgical Instruments Corp.
4575 Hudson Drive
Stow, Ohio 44224-1725

Shipping Policies

All orders are shipped via UPS ground service.