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Corporate Awards
Spectrum Surgical Instruments Presented as 2010 World Class Customer Service Honoree
Stow, OH—Spectrum is pleased to announce that on June 8, 2010, for the 3rd consecutive year, the company was selected and presented as an honoree at the Smart Business 2010 World Class Customer Service Awards.
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The World Class Customer Service awards honor companies for their superior customer service. The program serves to raise awareness of the importance of customer service in the business world, recognize organizations that demonstrate exceptional customer service and share best practices in customer service from those that do it best.
At Spectrum, customer service is taken so seriously that the company created a new position — Vice President, Chief Customer Advocate — which is prominently mentioned on the company’s website and communicated to customers. This position is charged with retaining customers, fixing 100 percent of all problems and issues that arise, and enhancing and improving the Spectrum experience. For more information, please contact Derek Lashua at 800-444-5644 or visit the company’s website at www.spectrumsurgical.com.Spectrum Surgical Instruments Corp. receives Growth Award
Stow, OH-Rick Schultz, President & Chief Executive Officer of Spectrum Surgical Instruments Corp., is pleased to announce that Spectrum was recently awarded a 2007 Business Growth Award by the Cascade Capital Corporation.
CEO Selected as One of 30 Most Influential Leaders in Healthcare Sterile Processing
Stow, OH-Spectrum Surgical Instruments Corp. is pleased to announce the selection of CEO, Rick Schultz, as one of 30 Most Influential Leaders in Healthcare Sterile Processing, as chosen by Healthcare Purchasing News.
Spectrum Surgical Instruments Corp. receives Chamber of Commerce Award
Stow, OH-Spectrum Surgical Instruments Corp. has received the Improved Service Business Award, presented by the Stow-Munroe Falls Chamber of Commerce.
Spectrum Surgical Instruments Receives 2009 World Class Customer Service Award
Stow, OH—Spectrum is pleased to announce that on June 17,2009, for the 2nd consecutive year, the company was recipient of a Smart Business 2009 World Class Customer Service Award. The awards were presented to companies that set the standard for great customer service. Of 100 companies selected as finalists, Spectrum was one of just 11 that received this distinguished recognition.
What continues to set Spectrum apart is the company’s attention to detail. At Spectrum, all calls are answered by a live representative and as a quality control measure all calls are monitored, reviewed, and scored in search of perfection. The company monitors customer feedback with every order and also provides a live “chat” feature on Spectrum’s newly designed website which allows customers to ask questions and provide feedback in real time. For more information, please contact a customer care representative at 800-444-5644 or visit the company’s website at www.spectrumsurgical.com.
